BRANDS WE SERVICE
We only work with brands we trust
MISSION
We focus on preventative maintenance so you can get the most out of what you already own. We offer creative solutions to unique problems and give reasonable suggestions how you can optimize your equipment. If you need something new, we will give you thoughtful options based on what we think your specific needs are.
It's our pleasure to help you make the best coffee possible.
Service
COFFEE MACHINE MAINTENANCE AND REPAIR
How Much is Your Service?
IF WE VISIT YOU
Labour is billed at $150/hour + tax for on-site service between 6:30am - 6:30pm, Monday - Friday.
Any on-site service outside of regular service hours is billed at $300/hour + tax.
Minimum one hour charge per visit, and is billed by the half hour after the first hour.
Parts & expenses (parking, fittings, plugs, etc.) not included.
IF YOU COME TO US
Service at our shop is billed at $90/hour + tax.
A quotation for repair cost will be provided before doing any in shop work. Once the quote is approved and the work is done, the equipment will not be released until payment has been made in full.
We are working in the shop, Monday - Friday, 9am - 5pm. If you want to arrange a drop off, contact us
IF YOU'RE OUTSIDE GREATER TORONTO AREA
Service outside of the GTA will be approved on a case by case basis.
If we can serve you, we bill at the regular on-site service rate ($150 per hour + tax, parts, parking etc.) plus $40 per half hour of driving time to and from Toronto.
WHAT IS YOUR WARRANTY?
NEW EQUIPMENT
New equipment comes with the manufacturer’s parts and labour warranty.
IMPORTANT: Adequate water filtration is necessary to honour the warranty.
COMPLETED SERVICE
Any completed service work comes with a 90 day parts warranty and a 30 day labour warranty for work provided.
This only applies to the work that was performed, and does not apply to damage due to misuse, unfiltered or inadequately filtered water or electrical anomalies. All parts are brand new from the manufacturer.
REGULAR MAINTENANCE
Regular maintenance and wear and tear (gaskets, etc.) are not covered under warranty.
Does the price of new equipment include installation?
INSTALLATION PRICE
Installation cost is not included in new equipment pricing, and will be billed at the appropriate labour rate + expenses. All equipment invoices must be paid in full before the equipment is delivered.
WHAT ARE MY PAYMENT OPTIONS?
PAYMENTS
All payments for service visits are due by credit card within a week of service.
Save Us Service requires a completed credit card application form before performing any service.
- 50% deposit is required for parts orders over $1,500.
CREDIT CARD FEES
A 3% processing fee applies to equipment orders if paid by credit card.
Use Bank transfers, cash or cheque to avoid the processing fee.
Financing options are available.
DEPOSIT
50% deposit is required for parts orders over $1,500.
Do you provide rental equipment when servicing?
LOANER EQUIPMENT
Should you require loaner equipment, the following rates apply:
Espresso machines: $400 per week, $150 per day.
Grinders and brewers: $150/week, $50/day.
What do you offer if I'm starting a cafe or need a new machine?
EXPERTISE AND EXPERIENCE
- Trust in our expertise and experience. Sam James Coffee Bar has been setting the standards in Toronto's coffee scene for over 10 years. We sell only the best machines we use them in our stores and roasting facility. We're happy to lead you in the best direction, with honest answers.
THE BEST EQUIPMENT
We distribute a variety of espresso machine makes & models to match the aesthetic and functional needs of our customers. Whether its water filtration, grinders, brewers, or a new machine for a cafe. We have what you're looking for at the most competitive prices.
WHAT BRANDS DO YOU SERVICE?
WE ONLY SERVICE THE BRANDS WE TRUST
LA MARZOCCO
MODBAR
SLAYER
FETCO
SYNESSO
NEWCO
MAHLKONIG
MAZZER
EVERPURE
